Customer Story: Rocky Mountaineer

Customer Story: Rocky Mountaineer

Rocky Mountaineer is a luxury rail tour company that has won dozens of international awards. After nearly 30 years in business, they have welcomed nearly 2 million guests on board! Each spring, at the start of the tourist season, the organization ramps up their recruitment activity to hire a large volume of guest-services staff. They indicated that the psychometric assessment they were previously using was not effective in accurately predicting top performers who would excel in the important customer-facing roles.